F.A.Q

General Inquiry

Q: What types of dresses do you offer?
A: We offer a wide range of dresses, including casual wear, party dresses, holiday dresses, and more. Our collection features various styles, including tutu dresses, rompers, floral dresses, and many more.

Q: How can I pay for my order?
A: We accept a variety of payment options, including credit/debit cards, PayPal, and Apple Pay.

Q: How can I contact customer service?
A: Reach out to us via our Contact Us page. Our customer service team is available Monday to Friday, from 9am to 5pm EST.

Q: Do you offer discounts or promotions?
A: Yes, we occasionally offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay up-to-date on our latest deals.

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. Please select the gift wrapping option at checkout.

Shipping

Q: How much does shipping cost?
A: We charge a flat $4.99 shipping fee for all orders. We also offer free shipping on orders over $39. You can view the shipping cost for your order at checkout before completing your purchase

Q: What shipping carriers do you use?
A: We use a variety of shipping carriers depending on your location, including UPS, FedEx, and USPS.

Q: How long does it take for my order to be processed and shipped?
A: We typically process orders within 3-4 business days and delivered to you within 4-8 business days. Please refer to our shipping information page for estimated delivery times.

Q: Can I track my package?
A: Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package.

Q: Do you offer expedited shipping?
A: We Currently do not offer expedite shipping.

Q: Do you offer international shipping?
A:We currently offer shipping to select international countries. Please refer to our shipping information page for more information on international shipping options and rates.

Q: Can I change my shipping address after I've placed my order?
A: We try to process orders quickly, so if you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Q: Do you offer free shipping?
A: We offer free shipping on orders over $39.

Q: Can I have my order shipped to a different address than my billing address?
A: Yes, during checkout, you can select a different shipping address than your billing address.

Q: What happens if my package is lost or damaged during shipping?
A: We take great care to ensure your package arrives in good condition, but if it is lost or damaged during shipping, please contact us as soon as possible so we can assist you with filing a claim with the shipping carrier.

Order Issues

Q: What should I do if I receive the wrong item or an item is missing from my order?

A: We apologize for any inconvenience this may have caused. Please contact us as soon as possible so we can assist you in correcting the issue.

Q: Can I cancel or change my order after it has been placed?
A: We try to process orders quickly, so if you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Q: What should I do if my order has not arrived within the estimated delivery time?
A: Please refer to the tracking information provided in your shipping confirmation email to see the status of your package. If you have any concerns or questions about the delivery of your order, please contact us and we will do our best to assist you.

Q: What should I do if I have a problem with the quality of my order?

A: We take great pride in the quality of our products, but if you have any concerns about the quality of your order, please contact us as soon as possible so we can assist you. We may ask for photos or additional information to help us better understand the issue.

Refunds, Returns and Exchanges

Q: What is your return policy?
A: We accept returns of unworn and unused items within 30 days of purchase. Please refer to our return policy page for more information.

Q: How do I initiate a return?
A: To initiate a return, please contact us and we will provide you with instructions on how to return your item.

Q: Who pays for return shipping?
A:The customer is responsible for the cost of return shipping, unless the item is defective or the wrong item was sent.

Q: How long does it take to process a return?
A: Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

Q: Can I exchange an item for a different size or color?
A: Yes, we accept exchanges for a different size or color of the same item. Please contact us and we will assist you with the exchange process.

Q: Can I exchange an item for a different product?
A: We currently do not offer exchanges for a different product. If you wish to purchase a different product, please initiate a return for your original item and place a new order for the product you wish to purchase.

Q: How do I receive a refund for my returned item?
A: Once we receive and process your returned item, we will issue a refund to the original payment method used for the purchase.

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